Privacy Policy

1. What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. Examples include your name, contact details, and business information that can identify you.

2. What personal information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information — your name, business or company name, job title, email address, phone number, and postal or site address;
• Enquiry and service information — details you provide when you submit a form, request a quote, book services, or hire equipment, including information about your event, site, or requirements;
• Correspondence — records of your communications with us, including emails, phone calls, and messages;
• Payment and billing information — details necessary to invoice and process payments (note: card payment details are generally handled by our payment providers, not stored by us);
• Marketing preferences — your subscription status and preferences if you join our mailing list; and
• Technical and website usage information — information collected automatically when you visit the Website, such as your IP address, browser type, device information, and pages visited (see clause 7).

We generally do not collect sensitive information. If we ever need to, we will only do so with your consent or where otherwise permitted by law.

3. How we collect personal information

We collect personal information in a number of ways, including:

• directly from you when you complete a form on our Website, subscribe to our mailing list, request a quote, or contact us by phone, email, or in person;
• in the course of providing services or hiring equipment to you or your organisation;
• from third parties such as our clients, event organisers, venues, contractors, or partners where you are involved in a project; and
• automatically through your use of the Website (see clause 7).

Where it is reasonable and practicable, we will collect personal information directly from you.

4. Why we collect, hold, use and disclose personal information

We collect and use personal information for purposes including:

• responding to your enquiries and providing quotes;
• delivering our plumbing, hydraulic, water, gas, waste, maintenance, and equipment hire services;
• managing bookings, scheduling, site access, and equipment hire;
• invoicing and processing payments;
• managing our relationship with you and providing customer support;
• sending you marketing communications where you have opted in (see clause 6);
• improving our Website, services, and business operations;
• complying with our legal, regulatory, safety, and compliance obligations; and
• any other purpose you would reasonably expect, or that we notify you of at the time of collection.

If you do not provide the personal information we request, we may be unable to provide you with our services or respond to your enquiry.

5. Disclosure of personal information

We may disclose your personal information to:

• our employees, contractors, and personnel who need it to perform their roles;
• clients, event organisers, venues, and other parties involved in a project you are engaged in with us;
• suppliers and service providers who assist us in operating our business (for example, IT, hosting, mailing list, and payment providers, and equipment partners such as meetpat);
• professional advisers such as accountants, insurers, and lawyers; and
• government bodies, regulators, or law enforcement where required or authorised by law.

We do not sell your personal information. We take reasonable steps to ensure any third party who receives your personal information handles it consistently with the APPs.

6. Direct marketing

If you subscribe to our mailing list or otherwise consent, we may send you news, updates, and marketing communications about our services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us using the details in clause 12. We will action opt-out requests within a reasonable time.

7. Cookies and website analytics

Our Website may use cookies and similar technologies to help it function, remember your preferences, and understand how visitors use the site. We may also use analytics tools to collect aggregated, non-identifying information about Website usage to improve our content and performance. You can set your browser to refuse cookies or alert you when cookies are being sent, although some parts of the Website may not function properly as a result.

8. Storage and security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include physical, technical, and administrative safeguards. Personal information may be stored in hard copy and electronic form, including with reputable third-party hosting and cloud service providers.

While we take reasonable care, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Overseas disclosure

Some of our service providers (for example, hosting, email, or analytics platforms) may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the APPs.

10. Data retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal, accounting, and regulatory obligations, and to resolve disputes. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Access to and correction of your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details in clause 12. We will respond within a reasonable time. There is generally no charge for making a request, although we may charge a reasonable fee for providing access in certain circumstances. If we decline a request, we will explain why in writing where required.

12. Contact us and complaints

If you have any questions about this Privacy Policy, wish to access or correct your information, or would like to make a complaint about how we have handled your personal information, please contact us:

Transplumb Events Pty Ltd (ABN 97 148 002 564)

Email: info@transplumbevents.com.au

Melbourne: 2/24 Brand Drive, Thomastown VIC 3074 — 1300 90 25 83

Gold Coast: 6/20 Stevens Street, Nerang QLD 4211 — 1300 90 97 29

We will acknowledge your complaint and aim to resolve it within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13. Third-party links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party site you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our Website, and the “Last updated” date at the top indicates when it was last revised. We encourage you to review it periodically.