Last updated: 30 July 2026
These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.transplumbevents.com.au (the “Website”), and the supply of services and equipment by Transplumb Events Pty Ltd. By accessing the Website or engaging us for services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or engage our services.
In these Terms, “TPE”, “Transplumb Events”, “we”, “us” and “our” mean Transplumb Events Pty Ltd (ABN 97 148 002 564). “You” and “your” mean the person or entity accessing the Website or engaging our services.
Part A — Website Terms of Use
1. Acceptance
By using the Website you confirm that you are at least 18 years of age (or accessing the Website with the consent of a parent or guardian) and that you accept these Terms. We may update these Terms from time to time, and your continued use of the Website after any change constitutes acceptance of the revised Terms.
2. Use of the Website
You may use the Website for lawful purposes only. You agree not to:
- use the Website in any way that breaches any applicable law or regulation;
- attempt to gain unauthorised access to the Website, the server on which it is stored, or any connected server, computer or database;
- introduce viruses, malware, or any other material that is malicious or technologically harmful;
- interfere with, damage, or disrupt any part of the Website or its underlying infrastructure;
- copy, reproduce, republish, or exploit any part of the Website for commercial purposes without our prior written consent; or
- use any automated system (including robots, scrapers, or data-mining tools) to access or collect content from the Website.
3. Intellectual property
All content on the Website — including text, graphics, logos, icons, images, photographs, page layouts, and design elements — is owned by or licensed to Transplumb Events and is protected by Australian and international copyright, trademark, and other intellectual property laws. The “Transplumb Events” and “TPE” names, logos, and branding are our trademarks (whether registered or unregistered).
You may view, download, and print content from the Website for your own personal, non-commercial reference only. You must not otherwise reproduce, modify, distribute, or use any content without our prior written permission. Third-party trademarks, logos, and brand names displayed on the Website (including those of our clients, partners, and suppliers such as meetpat) remain the property of their respective owners and are used with permission or for identification purposes only.
4. Third-party links
The Website may contain links to third-party websites, partners, or resources. These links are provided for your convenience only. We do not control, endorse, or accept responsibility for the content, products, services, or practices of any third-party website. Accessing any linked website is at your own risk, and you should review the terms and privacy policies of any third party before using it.
5. Accuracy of information
We take reasonable care to ensure the information on the Website is accurate and current, however the Website is provided for general information purposes only. Descriptions of services, projects, capabilities, and past events are indicative and do not constitute an offer, quote, or guarantee. We make no representation or warranty that the content is complete, accurate, reliable, or up to date, and we may change or remove content at any time without notice. Nothing on the Website should be relied upon as professional, technical, or compliance advice specific to your circumstances.
6. Availability
We aim to keep the Website available at all times, but we do not guarantee that it will be uninterrupted, error-free, or free of viruses or other harmful components. We may suspend, withdraw, or restrict access to all or part of the Website for business or operational reasons without notice.
7. Website limitation of liability
To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of (or inability to use) the Website, or from any content on it, including any loss or damage caused by viruses or other technologically harmful material. This clause does not limit or exclude any rights you may have under the Australian Consumer Law (see clause 16).
Part B — Terms of Service (Supply of Services & Equipment)
The following terms apply when you engage Transplumb Events to supply plumbing, hydraulic, water, gas, waste, maintenance, or equipment hire services (the “Services”). These Terms apply together with any written quotation, work order, hire agreement, or service agreement we provide. If there is any inconsistency, the terms of a signed written agreement will prevail over these Terms.
8. Quotes and pricing
8.1 Quotes are valid for the period stated on the quotation or, if no period is stated, for 30 days from the date of issue.
8.2 Quotes are based on the information available to us at the time and the scope described. If site conditions, event requirements, access, or scope differ from what was quoted, we may adjust our pricing accordingly. Where practicable, we will notify you of any material variation before proceeding.
8.3 Unless stated otherwise, prices exclude GST, which will be added at the applicable rate.
8.4 Additional works, variations, or out-of-scope requests will be charged at our standard rates or as separately agreed in writing.
9. Bookings, scheduling and access
9.1 Bookings for event and project work are confirmed once we accept your order in writing and (where applicable) any deposit is paid.
9.2 You are responsible for providing safe, timely, and unobstructed access to the site, together with any necessary permits, approvals, utilities connections, and information we reasonably require to perform the Services.
9.3 Where our Services depend on the schedule of an event, venue, or third party, delays outside our control may affect delivery timeframes. We will use reasonable efforts to accommodate changes but are not liable for delays caused by factors beyond our control.
10. Equipment hire
Where we supply equipment on a hire basis (including portable drinking/water stations, portable toilets, and related equipment), the following apply for the hire period:
10.1 Hired equipment remains our property at all times. You must not sell, sub-hire, modify, or part with possession of it.
10.2 You are responsible for the equipment from delivery until collection or return, and must keep it secure, use it only for its intended purpose, and follow any operating instructions we provide.
10.3 You are responsible for loss of, or damage to, hired equipment during the hire period (fair wear and tear excepted), and may be charged for repair or replacement at current rates.
10.4 The hire period, rates, delivery, installation, and pack-down arrangements will be set out in your quotation or hire agreement.
11. Your responsibilities
You must:
- ensure the accuracy of the information and requirements you provide to us;
- ensure the site is safe and compliant with applicable work health and safety requirements;
- obtain and maintain any consents, licences, or approvals required for the Services to be carried out; and
- not interfere with, relocate, or attempt to repair our works or equipment without our authorisation.
12. Payment terms
12.1 Unless otherwise agreed in writing, invoices are payable within the number of days stated on the invoice.
12.2 We may require a deposit or progress payments for larger projects or event work.
12.3 If any amount is not paid by the due date, we may (to the extent permitted by law) charge interest on overdue amounts, suspend Services, recover reasonable costs of collection, and/or withhold or collect hired equipment.
12.4 You must pay all invoiced amounts in full without set-off or deduction, except as required by law.
13. Cancellations and postponements
If you cancel or postpone confirmed Services or an equipment hire, cancellation fees may apply to cover costs we have incurred or committed, including labour, materials, equipment allocation, and third-party charges. Any cancellation terms specific to your engagement will be set out in your quotation or agreement.
14. Licensing and compliance
We hold the relevant plumbing and gas-fitting registrations and certifications required to perform our Services, including in areas such as backflow prevention, gas fitting, and thermostatic mixing valves, and we perform our Services in accordance with applicable Australian standards and regulations. Compliance certificates will be issued where required by law.
15. Warranties and defects
We warrant that the Services will be provided with due care and skill and in accordance with applicable standards. If you believe any work is defective, you must notify us in writing within a reasonable time of becoming aware of the issue so that we have the opportunity to inspect and, where appropriate, rectify it. Manufacturer warranties may apply to supplied products and equipment, and we will pass on the benefit of those warranties where we are able to do so.
16. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or any other law where to do so would be unlawful.
Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited (at our option) to:
- in the case of services — resupplying the services, or paying the cost of having the services resupplied; and
- in the case of goods — replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.
17. Limitation of liability and indemnity
17.1 Subject to clause 16, to the maximum extent permitted by law, our total liability to you arising out of or in connection with the Services is limited to the amount paid by you for the relevant Services.
17.2 Subject to clause 16, we are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, business, or opportunity, however arising.
17.3 You indemnify us against any loss, damage, or liability we suffer arising from your breach of these Terms, your negligent or wrongful acts or omissions, or your failure to provide safe and compliant site access, except to the extent caused by our own negligence or breach.
18. Insurance
We maintain the insurances appropriate to our business, including public liability insurance. Details can be provided on request.
19. Force majeure
We are not liable for any failure or delay in performing the Services to the extent caused by events beyond our reasonable control, including extreme weather, fire, flood, industrial action, supply shortages, changes in law, venue or event cancellation, or emergencies.
Part C — General
20. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these Terms.
21. Governing law
These Terms are governed by the laws of the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed to the extent necessary, and the remaining provisions will continue in full force and effect.
23. Entire agreement
These Terms, together with any written quotation, hire agreement, or service agreement, constitute the entire agreement between you and us in relation to their subject matter and supersede any prior representations or understandings.
24. Contact us
If you have any questions about these Terms, please contact us:
Transplumb Events Pty Ltd (ABN 97 148 002 564) Email: info@transplumbevents.com.au
Melbourne: 2/24 Brand Drive, Thomastown VIC 3074 — 1300 90 25 83
Gold Coast: 6/20 Stevens Street, Nerang QLD 4211 — 1300 90 97 29
24/7 Phone Line: 1300 90 60 30